Returns & Exchanges

At Dorelan, we want you to experience the ultimate in sleep comfort; if you are not completely satisfied with your purchase, you can return your items within 30 days for a full refund or exchange. Please ensure all home wellness products are returned in their original packaging to maintain our high hygiene and quality standards.

1

Initiate Your Request

Log into your Dorelan account or visit our online returns portal to submit a request using your order number and email address.

2

Prepare the Package

Securely pack the items in their original boxes, ensuring all tags, manuals, and protective covers are included to prevent damage during transit.

3

Ship the Item

Affix the prepaid shipping label provided via email to your package and drop it off at any authorized courier location.

4

Quality Inspection & Refund

Once our warehouse team verifies the condition of the returned goods, your refund will be processed to your original payment method within 7-10 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing